Customer service survey results are in
The Upper New York Conference released a brief customer service survey in June to better gauge its service to Conference members and local churches.
The Rev. Bill Gottschalk Fielding, Conference Director of Connectional Ministries and Executive Assistant to the Bishop, said a sub-team seeking to implement recommendations of the FACT report – specifically those related to increasing trust levels between the Conference office and leaders and the local churches – developed the survey.
“Overall, people are satisfied with the service they receive,” Rev. Gottschalk-Fielding said. “This is encouraging. There are exceptions to this experience, and the Conference office staff wants to provide every leader and local church with excellent service. There’s always room for improvement.”
Each ministry area received answers to the survey and will follow up as needed. Members of the FACT sub-team received the complete survey results.
Rev. Gottschalk-Fielding said the Conference aims to be courteous, timely, and helpful. There are tentative plans to administer the survey at least twice each year to evaluate the Conference’s service.
“The bottom line is Conference staff exists to serve leaders and local churches engaged in making disciples for the transformation of the world,” he said. “We’re committed to improving service in all of those areas and are eager for any and all feedback. We can’t solve every problem or answer every question, but we can always be in relationship and do our best.”